Guest Service Agent

Position: Guest Service Agent

Holiday Inn Resort Fort Walton Beach

Job Description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Holiday Inn Resort FWB

Pay Type:

Hourly

Pay starting at (based on experience):

15.00 USD

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.

- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.

- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.

- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.

- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.

- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.

- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.

- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.

- Be able to diffuse conflict or tense situations with guests.

- Must maintain a clean and safe work environment and report any safety issues to management immediately.

- Perform any other duties as assigned by management.

Category: CUSTOMER SERVICE

Shift:

Education Requirements:

Benefits: Yes

Hours: Full,weekdays,day,part,weekends,evening,swing

Wage: $15.00

1299 Miracle Strip Parkway Southeast, Fort Walton Beach, FL, 32548